The Resource Wired and Dangerous, Bell, Chip

Wired and Dangerous, Bell, Chip

Label
Wired and Dangerous
Title
Wired and Dangerous
Statement of responsibility
Bell, Chip
Creator
Contributor
Author
Subject
Genre
Language
  • eng
  • eng
Summary
Customers today are picky, fickle, vocal, and "all about me" vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk back-with a single snarky video or damning review gone viral, they can bring down a company. To succeed in this new world, it is vital that customers are treated not as cash machines but as collaborators. Chip Bell and John Patterson analyze this service revolution and provide a tested formula for transforming today's edgy customers into eager partners. Using real-world examples, they detail compelling methods and pragmatic tools for bringing harmony and balance to a relationship that was out of whack even before the Internet
http://library.link/vocab/creatorName
Bell, Chip
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
  • Patterson, John
  • O'Reilly Media Company
Label
Wired and Dangerous, Bell, Chip
Link
https://learning.oreilly.com/library/view/-/9781605099767/
Instantiates
Publication
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Dimensions
unknown
Edition
1st edition
Extent
1 online resource (224 pages)
Form of item
online
Issuing body
Made available through: O'Reilly Media Company.
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
(CaSebORM)9781605099767
System details
Mode of access: World Wide Web
Label
Wired and Dangerous, Bell, Chip
Link
https://learning.oreilly.com/library/view/-/9781605099767/
Publication
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Dimensions
unknown
Edition
1st edition
Extent
1 online resource (224 pages)
Form of item
online
Issuing body
Made available through: O'Reilly Media Company.
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
(CaSebORM)9781605099767
System details
Mode of access: World Wide Web

Library Locations

    • Merrimack Valley Library ConsortiumBorrow it
      4 High Street, Suite 175, North Andover, MA, 01845, US
      42.7009413 -71.1255084
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