The Resource Who's your Gladys? : how to turn even the most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest

Who's your Gladys? : how to turn even the most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest

Label
Who's your Gladys? : how to turn even the most difficult customer into your biggest fan
Title
Who's your Gladys?
Title remainder
how to turn even the most difficult customer into your biggest fan
Statement of responsibility
Marilyn Suttle and Lori Jo Vest
Title variation
Who is your Gladys?
Creator
Contributor
Subject
Genre
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Suttle, Marilyn
Dewey number
  • 658.8/12
  • 338.761
Index
index present
LC call number
HF5415.5
LC item number
.S885 2009
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Vest, Lori Jo
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
  • Interpersonal relations
  • Customer services
  • Customer relations
Label
Who's your Gladys? : how to turn even the most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest
Link
http://databases.mvlc.org/connect/safari?uiCode=&xmlId=9780814414392
Instantiates
Publication
Copyright
Note
Description based on print version record
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Professional movers: who's your Gladys? -- The Canfield Companies: where's my refrigerator? -- Paul Reed Smith Guitars: starting from scratch -- Singapore Airlines: the tea service tells the story -- ISCO Industries: a good manhole is hard to find -- The Green Company: who's going up the ladder? -- Preston Wynne Spa: massaging egos -- ClearVision Optical: SurveyMonkey around -- Sky Lakes Medical Center: take, don't tell -- Communicore Visual Communications: the happy challenge -- A final review -- The practical points -- Recommended "who's your Gladys?" resources
Control code
ocm609603006
Dimensions
unknown
Extent
1 online resource (1 volume)
Form of item
electronic
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000066
System control number
(OCoLC)609603006
Label
Who's your Gladys? : how to turn even the most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest
Link
http://databases.mvlc.org/connect/safari?uiCode=&xmlId=9780814414392
Publication
Copyright
Note
Description based on print version record
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Professional movers: who's your Gladys? -- The Canfield Companies: where's my refrigerator? -- Paul Reed Smith Guitars: starting from scratch -- Singapore Airlines: the tea service tells the story -- ISCO Industries: a good manhole is hard to find -- The Green Company: who's going up the ladder? -- Preston Wynne Spa: massaging egos -- ClearVision Optical: SurveyMonkey around -- Sky Lakes Medical Center: take, don't tell -- Communicore Visual Communications: the happy challenge -- A final review -- The practical points -- Recommended "who's your Gladys?" resources
Control code
ocm609603006
Dimensions
unknown
Extent
1 online resource (1 volume)
Form of item
electronic
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000066
System control number
(OCoLC)609603006

Library Locations

    • Merrimack Valley Library ConsortiumBorrow it
      4 High Street, Suite 175, North Andover, MA, 01845, US
      42.7009413 -71.1255084
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