Coverart for item
The Resource Secrets of selling services : everything you need to sell what your customer can't see from pitch to close, Stephan Schiffman

Secrets of selling services : everything you need to sell what your customer can't see from pitch to close, Stephan Schiffman

Label
Secrets of selling services : everything you need to sell what your customer can't see from pitch to close
Title
Secrets of selling services
Title remainder
everything you need to sell what your customer can't see from pitch to close
Statement of responsibility
Stephan Schiffman
Creator
Author
Subject
Genre
Language
eng
Cataloging source
UMI
http://library.link/vocab/creatorName
Schiffman, Stephan
Index
index present
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/subjectName
  • Selling
  • Service industries
Label
Secrets of selling services : everything you need to sell what your customer can't see from pitch to close, Stephan Schiffman
Link
http://databases.mvlc.org/connect/safari?uiCode=&xmlId=9780071791625
Instantiates
Publication
Copyright
Note
Includes index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Selling what you can't see -- Client challenge : "What can you do for me, anyway?" -- Sell on the end result -- Client challenge : "I don't need that!" -- The benefits of intangibles -- "But can't I do that myself?" -- Services in the age of the internet -- "How do you know what I want?" -- Confirming your credentials -- Client challenge : "When will I start to see a difference?" -- The basics of good communication -- Client challenge : "I don't understand what you're saying" -- Styles of communicating -- Client challenge : "We're talking past each other" -- The importance of good listening -- Client challenge : "Do you understand what I need?" -- Selling a personal relationship -- Client challenge : "How do I know you'll be there for us?" -- Building confidence -- Client challenge : "Why should I trust you?" -- Your responsibility to your client -- Client challenge : "Someone else can do it better!" -- Building your brand -- Client challenge : "We're giving up too much control" -- Creating client confidence -- Client challenge : "What's this going to cost me?" -- Negotiating the agreement -- Client challenge : "What guarantees can you give me?" -- The importance of customer service -- Conclusion
Control code
ocn837732267
Dimensions
unknown
Extent
1 online resource (1 volume)
Form of item
  • online
  • electronic
Isbn
9780071791632
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000207
Label
Secrets of selling services : everything you need to sell what your customer can't see from pitch to close, Stephan Schiffman
Link
http://databases.mvlc.org/connect/safari?uiCode=&xmlId=9780071791625
Publication
Copyright
Note
Includes index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Selling what you can't see -- Client challenge : "What can you do for me, anyway?" -- Sell on the end result -- Client challenge : "I don't need that!" -- The benefits of intangibles -- "But can't I do that myself?" -- Services in the age of the internet -- "How do you know what I want?" -- Confirming your credentials -- Client challenge : "When will I start to see a difference?" -- The basics of good communication -- Client challenge : "I don't understand what you're saying" -- Styles of communicating -- Client challenge : "We're talking past each other" -- The importance of good listening -- Client challenge : "Do you understand what I need?" -- Selling a personal relationship -- Client challenge : "How do I know you'll be there for us?" -- Building confidence -- Client challenge : "Why should I trust you?" -- Your responsibility to your client -- Client challenge : "Someone else can do it better!" -- Building your brand -- Client challenge : "We're giving up too much control" -- Creating client confidence -- Client challenge : "What's this going to cost me?" -- Negotiating the agreement -- Client challenge : "What guarantees can you give me?" -- The importance of customer service -- Conclusion
Control code
ocn837732267
Dimensions
unknown
Extent
1 online resource (1 volume)
Form of item
  • online
  • electronic
Isbn
9780071791632
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000207

Library Locations

    • Merrimack Valley Library ConsortiumBorrow it
      4 High Street, Suite 175, North Andover, MA, 01845, US
      42.7009413 -71.1255084
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