The Resource Secrets of selling services : everything you need to sell what your customer can't see from pitch to close, Stephan Schiffman
Secrets of selling services : everything you need to sell what your customer can't see from pitch to close, Stephan Schiffman
Resource Information
The item Secrets of selling services : everything you need to sell what your customer can't see from pitch to close, Stephan Schiffman represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Merrimack Valley Library Consortium.This item is available to borrow from 1 library branch.
Resource Information
The item Secrets of selling services : everything you need to sell what your customer can't see from pitch to close, Stephan Schiffman represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Merrimack Valley Library Consortium.
This item is available to borrow from 1 library branch.
- Extent
- 1 online resource (1 volume)
- Note
- Includes index
- Contents
-
- Selling what you can't see
- Client challenge : "What can you do for me, anyway?"
- Sell on the end result
- Client challenge : "I don't need that!"
- The benefits of intangibles
- "But can't I do that myself?"
- Services in the age of the internet
- "How do you know what I want?"
- Confirming your credentials
- Client challenge : "When will I start to see a difference?"
- The basics of good communication
- Client challenge : "I don't understand what you're saying"
- Styles of communicating
- Client challenge : "We're talking past each other"
- The importance of good listening
- Client challenge : "Do you understand what I need?"
- Selling a personal relationship
- Client challenge : "How do I know you'll be there for us?"
- Building confidence
- Client challenge : "Why should I trust you?"
- Your responsibility to your client
- Client challenge : "Someone else can do it better!"
- Building your brand
- Client challenge : "We're giving up too much control"
- Creating client confidence
- Client challenge : "What's this going to cost me?"
- Negotiating the agreement
- Client challenge : "What guarantees can you give me?"
- The importance of customer service
- Conclusion
- Isbn
- 9780071791632
- Label
- Secrets of selling services : everything you need to sell what your customer can't see from pitch to close
- Title
- Secrets of selling services
- Title remainder
- everything you need to sell what your customer can't see from pitch to close
- Statement of responsibility
- Stephan Schiffman
- Language
- eng
- Cataloging source
- UMI
- http://library.link/vocab/creatorName
- Schiffman, Stephan
- Index
- index present
- Literary form
- non fiction
- Nature of contents
- dictionaries
- http://library.link/vocab/subjectName
-
- Selling
- Service industries
- Label
- Secrets of selling services : everything you need to sell what your customer can't see from pitch to close, Stephan Schiffman
- Note
- Includes index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Selling what you can't see -- Client challenge : "What can you do for me, anyway?" -- Sell on the end result -- Client challenge : "I don't need that!" -- The benefits of intangibles -- "But can't I do that myself?" -- Services in the age of the internet -- "How do you know what I want?" -- Confirming your credentials -- Client challenge : "When will I start to see a difference?" -- The basics of good communication -- Client challenge : "I don't understand what you're saying" -- Styles of communicating -- Client challenge : "We're talking past each other" -- The importance of good listening -- Client challenge : "Do you understand what I need?" -- Selling a personal relationship -- Client challenge : "How do I know you'll be there for us?" -- Building confidence -- Client challenge : "Why should I trust you?" -- Your responsibility to your client -- Client challenge : "Someone else can do it better!" -- Building your brand -- Client challenge : "We're giving up too much control" -- Creating client confidence -- Client challenge : "What's this going to cost me?" -- Negotiating the agreement -- Client challenge : "What guarantees can you give me?" -- The importance of customer service -- Conclusion
- Control code
- ocn837732267
- Dimensions
- unknown
- Extent
- 1 online resource (1 volume)
- Form of item
-
- online
- electronic
- Isbn
- 9780071791632
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Sound
- unknown sound
- Specific material designation
- remote
- Stock number
- CL0500000207
- Label
- Secrets of selling services : everything you need to sell what your customer can't see from pitch to close, Stephan Schiffman
- Note
- Includes index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Selling what you can't see -- Client challenge : "What can you do for me, anyway?" -- Sell on the end result -- Client challenge : "I don't need that!" -- The benefits of intangibles -- "But can't I do that myself?" -- Services in the age of the internet -- "How do you know what I want?" -- Confirming your credentials -- Client challenge : "When will I start to see a difference?" -- The basics of good communication -- Client challenge : "I don't understand what you're saying" -- Styles of communicating -- Client challenge : "We're talking past each other" -- The importance of good listening -- Client challenge : "Do you understand what I need?" -- Selling a personal relationship -- Client challenge : "How do I know you'll be there for us?" -- Building confidence -- Client challenge : "Why should I trust you?" -- Your responsibility to your client -- Client challenge : "Someone else can do it better!" -- Building your brand -- Client challenge : "We're giving up too much control" -- Creating client confidence -- Client challenge : "What's this going to cost me?" -- Negotiating the agreement -- Client challenge : "What guarantees can you give me?" -- The importance of customer service -- Conclusion
- Control code
- ocn837732267
- Dimensions
- unknown
- Extent
- 1 online resource (1 volume)
- Form of item
-
- online
- electronic
- Isbn
- 9780071791632
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Sound
- unknown sound
- Specific material designation
- remote
- Stock number
- CL0500000207
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.mvlc.org/portal/Secrets-of-selling-services--everything-you-need/yuMGfy0C0b0/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.mvlc.org/portal/Secrets-of-selling-services--everything-you-need/yuMGfy0C0b0/">Secrets of selling services : everything you need to sell what your customer can't see from pitch to close, Stephan Schiffman</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.mvlc.org/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.mvlc.org/">Merrimack Valley Library Consortium</a></span></span></span></span></div>
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.mvlc.org/portal/Secrets-of-selling-services--everything-you-need/yuMGfy0C0b0/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.mvlc.org/portal/Secrets-of-selling-services--everything-you-need/yuMGfy0C0b0/">Secrets of selling services : everything you need to sell what your customer can't see from pitch to close, Stephan Schiffman</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.mvlc.org/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.mvlc.org/">Merrimack Valley Library Consortium</a></span></span></span></span></div>
