The Resource Resolving conflicts at work : ten strategies for everyone on the job, Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis

Resolving conflicts at work : ten strategies for everyone on the job, Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis

Label
Resolving conflicts at work : ten strategies for everyone on the job
Title
Resolving conflicts at work
Title remainder
ten strategies for everyone on the job
Statement of responsibility
Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis
Creator
Contributor
Author
Subject
Genre
Language
eng
Cataloging source
UMI
http://library.link/vocab/creatorDate
1941-
http://library.link/vocab/creatorName
Cloke, Ken
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
Goldsmith, Joan
http://library.link/vocab/subjectName
  • Conflict management
  • Interpersonal relations
  • Personnel management
  • Psychology, Industrial
Label
Resolving conflicts at work : ten strategies for everyone on the job, Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis
Link
http://databases.mvlc.org/connect/safari?uiCode=&xmlId=9780470922248
Instantiates
Publication
Copyright
Note
Includes index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Understand the culture and dynamics of conflict -- Listen empathetically and responsively -- Search beneath the surface for hidden meanings -- Acknowledge and reframe emotions -- Separate what matters from what gets in the way -- Solve problems paradoxically and creatively -- Learn from difficult behaviors -- Lead and coach for transformation -- Explore resistance and negotiate collaboratively -- Mediate and design systems for prevention
Control code
ocn757516374
Dimensions
unknown
Edition
3rd ed.
Extent
online resource (1 volume)
Form of item
electronic
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000114
System control number
(OCoLC)757516374
Label
Resolving conflicts at work : ten strategies for everyone on the job, Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis
Link
http://databases.mvlc.org/connect/safari?uiCode=&xmlId=9780470922248
Publication
Copyright
Note
Includes index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Understand the culture and dynamics of conflict -- Listen empathetically and responsively -- Search beneath the surface for hidden meanings -- Acknowledge and reframe emotions -- Separate what matters from what gets in the way -- Solve problems paradoxically and creatively -- Learn from difficult behaviors -- Lead and coach for transformation -- Explore resistance and negotiate collaboratively -- Mediate and design systems for prevention
Control code
ocn757516374
Dimensions
unknown
Edition
3rd ed.
Extent
online resource (1 volume)
Form of item
electronic
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000114
System control number
(OCoLC)757516374

Library Locations

    • Merrimack Valley Library ConsortiumBorrow it
      4 High Street, Suite 175, North Andover, MA, 01845, US
      42.7009413 -71.1255084
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