Coverart for item
The Resource Leading Libraries

Leading Libraries

Label
Leading Libraries
Title
Leading Libraries
Creator
Subject
Summary
Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by:Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organization's values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a library's organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader
http://library.link/vocab/creatorName
  • vanDuinkerken, Wyoma
  • Kaspar, Wendi Arant
Nature of contents
dictionaries
http://library.link/vocab/subjectName
  • Language Arts
  • Nonfiction
Label
Leading Libraries
Instantiates
Publication
Control code
OVERDRIVE:5d80f004-c13d-407b-be45-ce779f267d37
Dimensions
4 3/4 in. or 12 cm.
Form of item
electronic
http://library.link/vocab/inputERC
True
Isbn
9780838913178
http://library.link/vocab/resourcePreferred
True
Specific material designation
optical disk
Label
Leading Libraries
Publication
Control code
OVERDRIVE:5d80f004-c13d-407b-be45-ce779f267d37
Dimensions
4 3/4 in. or 12 cm.
Form of item
electronic
http://library.link/vocab/inputERC
True
Isbn
9780838913178
http://library.link/vocab/resourcePreferred
True
Specific material designation
optical disk

Library Locations

    • Merrimack Valley Library ConsortiumBorrow it
      4 High Street, Suite 175, North Andover, MA, 01845, US
      42.7009413 -71.1255084
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