Coverart for item
The Resource Leading Libraries

Leading Libraries

Label
Leading Libraries
Title
Leading Libraries
Creator
Subject
Summary
Leading Libraries focuses on a service leadership model that can be used as a guide by all types of librarians in order for them to create and sustain the library of the future. This model extends the prototypical customer service philosophy of the library professor to permeate the organization culture and management style, resulting in a customer service culture that is modeled by all personnel in all their relationships and professional interactions. It doing so, it also brings together different principles and best practices of leadership theories and uses them in the library environment in order to addresses library values, priorities and practices. Through the use of examples, exercises and tools for development, this book walks the library leader through a number of characteristics of service leadership in order to employ them in view of the organization culture as well as the work and structure of libraries. It provides guidance on how to apply the values of service leadership to improve customer service, management and human resources, organizational development and training to create a sustainable, service-oriented model for the future of librarianship. The emphasis is on creating a customer-focused and collaborative organizational model that will invite the involvement of individuals in every part and at every level of the service organization, in an effort to improve service, develop the individual and the organization while building trust. It draws from the literature of business and social sciences and relates concepts on leadership and development into the context of libraries
http://library.link/vocab/creatorName
  • vanDuinkerken, Wyoma
  • Arant Kasper, Wendi
Nature of contents
dictionaries
http://library.link/vocab/subjectName
  • Language Arts
  • Nonfiction
Label
Leading Libraries
Instantiates
Publication
Control code
OVERDRIVE:5d80f004-c13d-407b-be45-ce779f267d37
Dimensions
4 3/4 in. or 12 cm.
Form of item
electronic
http://library.link/vocab/inputERC
True
Isbn
9780838913178
http://library.link/vocab/resourcePreferred
True
Specific material designation
optical disk
Label
Leading Libraries
Publication
Control code
OVERDRIVE:5d80f004-c13d-407b-be45-ce779f267d37
Dimensions
4 3/4 in. or 12 cm.
Form of item
electronic
http://library.link/vocab/inputERC
True
Isbn
9780838913178
http://library.link/vocab/resourcePreferred
True
Specific material designation
optical disk

Library Locations

    • Merrimack Valley Library ConsortiumBorrow it
      4 High Street, Suite 175, North Andover, MA, 01845, US
      42.7009413 -71.1255084
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