Coverart for item
The Resource Customer service : new rules for a social media world, Peter Shankman

Customer service : new rules for a social media world, Peter Shankman

Label
Customer service : new rules for a social media world
Title
Customer service
Title remainder
new rules for a social media world
Statement of responsibility
Peter Shankman
Creator
Author
Subject
Genre
Language
eng
Cataloging source
UMI
http://library.link/vocab/creatorName
Shankman, Peter
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/subjectName
  • Customer services
  • Internet marketing
  • Social media
  • Online social networks
Label
Customer service : new rules for a social media world, Peter Shankman
Link
http://databases.mvlc.org/connect/safari?uiCode=&xmlId=9780132116916
Instantiates
Publication
Copyright
Note
Includes index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Putting together a social media team -- Examples of how it doesn't work (and what happens) -- Before the explosion: winning your customer -- Customer service is a way of life -- Social media damage control: stopping small problems from becoming big ones -- Making customer addicts online: best practices that work! -- Keeping the addiction going -- Monitoring your successes and failures -- Putting it all together: what did we learn?
Control code
ocn733750282
Dimensions
unknown
Extent
online resource (1 volume)
Form of item
electronic
Isbn
9780132116916
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000094
System control number
(OCoLC)733750282
Label
Customer service : new rules for a social media world, Peter Shankman
Link
http://databases.mvlc.org/connect/safari?uiCode=&xmlId=9780132116916
Publication
Copyright
Note
Includes index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Putting together a social media team -- Examples of how it doesn't work (and what happens) -- Before the explosion: winning your customer -- Customer service is a way of life -- Social media damage control: stopping small problems from becoming big ones -- Making customer addicts online: best practices that work! -- Keeping the addiction going -- Monitoring your successes and failures -- Putting it all together: what did we learn?
Control code
ocn733750282
Dimensions
unknown
Extent
online resource (1 volume)
Form of item
electronic
Isbn
9780132116916
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000094
System control number
(OCoLC)733750282

Library Locations

    • Merrimack Valley Library ConsortiumBorrow it
      4 High Street, Suite 175, North Andover, MA, 01845, US
      42.7009413 -71.1255084
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