The Resource Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson ... [and others]
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson ... [and others]
Resource Information
The item Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson ... [and others] represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Merrimack Valley Library Consortium.This item is available to borrow from 1 library branch.
Resource Information
The item Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson ... [and others] represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Merrimack Valley Library Consortium.
This item is available to borrow from 1 library branch.
- Language
- eng
- Edition
- 2nd ed.
- Extent
- 1 online resource (1 volume)
- Note
- First edition published as: Crucial confrontations. McGraw-Hill, 2005
- Contents
-
- Choose what and if : how to know what conversation to hold and if you should hold it
- Master my stories how to get your head right before opening your mouth
- Describe the gap : how to start an accountability conversation
- Make it motivating : how to help others want to take action
- Make it easy : how to make keeping commitments (almost) painless
- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk
- Agree on a plan and follow up : how to gain commitment and move to action
- Put it all together : how to solve big, sticky, complicated problems
- The twelve "yeah-buts" : how to deal with the truly tough
- Isbn
- 9780071830591
- Label
- Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior
- Title
- Crucial accountability
- Title remainder
- tools for resolving violated expectations, broken commitments, and bad behavior
- Statement of responsibility
- by Kerry Patterson ... [and others]
- Title variation
- Tools for resolving violated expectations, broken commitments, and bad behavior
- Language
- eng
- Cataloging source
- UMI
- Illustrations
- illustrations
- Index
- index present
- Literary form
- non fiction
- Nature of contents
-
- dictionaries
- bibliography
- http://library.link/vocab/relatedWorkOrContributorDate
- 1946-
- http://library.link/vocab/relatedWorkOrContributorName
- Patterson, Kerry
- http://library.link/vocab/subjectName
-
- Interpersonal confrontation
- Interpersonal communication
- Interpersonal relations
- Communication in management
- Communication in organizations
- Label
- Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson ... [and others]
- Note
- First edition published as: Crucial confrontations. McGraw-Hill, 2005
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it motivating : how to help others want to take action -- Make it easy : how to make keeping commitments (almost) painless -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough
- Control code
- ocn850605840
- Dimensions
- unknown
- Edition
- 2nd ed.
- Extent
- 1 online resource (1 volume)
- Form of item
-
- online
- electronic
- Isbn
- 9780071830591
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Other physical details
- illustrations.
- Sound
- unknown sound
- Specific material designation
- remote
- Stock number
- CL0500000226
- Label
- Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson ... [and others]
- Note
- First edition published as: Crucial confrontations. McGraw-Hill, 2005
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it motivating : how to help others want to take action -- Make it easy : how to make keeping commitments (almost) painless -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough
- Control code
- ocn850605840
- Dimensions
- unknown
- Edition
- 2nd ed.
- Extent
- 1 online resource (1 volume)
- Form of item
-
- online
- electronic
- Isbn
- 9780071830591
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Other physical details
- illustrations.
- Sound
- unknown sound
- Specific material designation
- remote
- Stock number
- CL0500000226
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.mvlc.org/portal/Crucial-accountability--tools-for-resolving/m1Zb6yk0UVs/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.mvlc.org/portal/Crucial-accountability--tools-for-resolving/m1Zb6yk0UVs/">Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson ... [and others]</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.mvlc.org/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.mvlc.org/">Merrimack Valley Library Consortium</a></span></span></span></span></div>
