Coverart for item
The Resource Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson ... [et al.], (electronic resource)

Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson ... [et al.], (electronic resource)

Label
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior
Title
Crucial accountability
Title remainder
tools for resolving violated expectations, broken commitments, and bad behavior
Statement of responsibility
by Kerry Patterson ... [et al.]
Title variation
Tools for resolving violated expectations, broken commitments, and bad behavior
Contributor
Subject
Genre
Language
eng
Related
Cataloging source
UMI
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1946-
http://library.link/vocab/relatedWorkOrContributorName
Patterson, Kerry
http://library.link/vocab/subjectName
  • Interpersonal confrontation
  • Interpersonal communication
  • Interpersonal relations
  • Communication in management
  • Communication in organizations
Label
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson ... [et al.], (electronic resource)
Link
http://databases.mvlc.org/connect/safari?uiCode=&xmlId=9780071829311
Instantiates
Publication
Note
First ed. published as: Crucial confrontations. McGraw-Hill, 2005
Bibliography note
Includes bibliographical references and index
Contents
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it motivating : how to help others want to take action -- Make it easy : how to make keeping commitments (almost) painless -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough
Control code
ocn850605840
Dimensions
unknown
Edition
2nd ed.
Extent
1 online resource
Form of item
  • online
  • electronic
Isbn
9780071830591
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000226
System control number
(OCoLC)850605840
Label
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson ... [et al.], (electronic resource)
Link
http://databases.mvlc.org/connect/safari?uiCode=&xmlId=9780071829311
Publication
Note
First ed. published as: Crucial confrontations. McGraw-Hill, 2005
Bibliography note
Includes bibliographical references and index
Contents
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it motivating : how to help others want to take action -- Make it easy : how to make keeping commitments (almost) painless -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough
Control code
ocn850605840
Dimensions
unknown
Edition
2nd ed.
Extent
1 online resource
Form of item
  • online
  • electronic
Isbn
9780071830591
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000226
System control number
(OCoLC)850605840

Library Locations

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      42.7009413 -71.1255084
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