The Resource Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior (audio book), Kerry Patterson, Joseph Grenny, Ron McMillan
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior (audio book), Kerry Patterson, Joseph Grenny, Ron McMillan
Resource Information
The item Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior (audio book), Kerry Patterson, Joseph Grenny, Ron McMillan represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Merrimack Valley Library Consortium.This item is available to borrow from 1 library branch.
Resource Information
The item Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior (audio book), Kerry Patterson, Joseph Grenny, Ron McMillan represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Merrimack Valley Library Consortium.
This item is available to borrow from 1 library branch.
- Summary
- "Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems. Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces. Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces.Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently."--Resource description page
- Language
- eng
- Edition
- Second edition.
- Extent
- (1 streaming video file (6 hr., 14 min., 49 sec.))
- Note
-
- First edition published under title: Crucial confrontations. McGraw-Hill, 2005
- Title from resource description page (Safari, viewed May 10, 2018)
- Label
- Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior (audio book)
- Title
- Crucial accountability
- Title remainder
- tools for resolving violated expectations, broken commitments, and bad behavior (audio book)
- Statement of responsibility
- Kerry Patterson, Joseph Grenny, Ron McMillan
- Title variation
- Tools for resolving violated expectations, broken commitments, and bad behavior
- Language
- eng
- Summary
- "Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems. Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces. Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces.Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently."--Resource description page
- Cataloging source
- UMI
- Characteristic
- videorecording
- http://library.link/vocab/creatorDate
- 1946-
- http://library.link/vocab/creatorName
- Patterson, Kerry
- LC call number
- HM1121
- http://library.link/vocab/relatedWorkOrContributorName
-
- Grenny, Joseph
- McMillan, Ron
- Runtime
- 375
- http://library.link/vocab/subjectName
-
- Interpersonal confrontation
- Interpersonal communication
- Interpersonal relations
- Communication in management
- Communication in organizations
- Technique
- live action
- Label
- Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior (audio book), Kerry Patterson, Joseph Grenny, Ron McMillan
- Note
-
- First edition published under title: Crucial confrontations. McGraw-Hill, 2005
- Title from resource description page (Safari, viewed May 10, 2018)
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- multicolored
- Configuration of playback channels
- unknown
- Content category
- two-dimensional moving image
- Content type code
-
- tdi
- Content type MARC source
- rdacontent
- Control code
- on1035422858
- Dimensions
- unknown
- Edition
- Second edition.
- Extent
- (1 streaming video file (6 hr., 14 min., 49 sec.))
- Form of item
- online
- Media category
-
- computer
- video
- Media MARC source
-
- rdamedia
- rdamedia
- Media type code
-
- c
- v
- Medium for sound
- other
- Other physical details
- digital, sound, color
- Sound
- sound
- Sound on medium or separate
- sound on medium
- Specific material designation
-
- remote
- other
- Stock number
- CL0500000963
- Video recording format
- other
- Label
- Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior (audio book), Kerry Patterson, Joseph Grenny, Ron McMillan
- Note
-
- First edition published under title: Crucial confrontations. McGraw-Hill, 2005
- Title from resource description page (Safari, viewed May 10, 2018)
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- multicolored
- Configuration of playback channels
- unknown
- Content category
- two-dimensional moving image
- Content type code
-
- tdi
- Content type MARC source
- rdacontent
- Control code
- on1035422858
- Dimensions
- unknown
- Edition
- Second edition.
- Extent
- (1 streaming video file (6 hr., 14 min., 49 sec.))
- Form of item
- online
- Media category
-
- computer
- video
- Media MARC source
-
- rdamedia
- rdamedia
- Media type code
-
- c
- v
- Medium for sound
- other
- Other physical details
- digital, sound, color
- Sound
- sound
- Sound on medium or separate
- sound on medium
- Specific material designation
-
- remote
- other
- Stock number
- CL0500000963
- Video recording format
- other
Library Links
Embed
Settings
Select options that apply then copy and paste the RDF/HTML data fragment to include in your application
Embed this data in a secure (HTTPS) page:
Layout options:
Include data citation:
<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.mvlc.org/portal/Crucial-accountability--tools-for-resolving/1CcwB3294lY/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.mvlc.org/portal/Crucial-accountability--tools-for-resolving/1CcwB3294lY/">Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior (audio book), Kerry Patterson, Joseph Grenny, Ron McMillan</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.mvlc.org/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.mvlc.org/">Merrimack Valley Library Consortium</a></span></span></span></span></div>
Note: Adjust the width and height settings defined in the RDF/HTML code fragment to best match your requirements
Preview
Cite Data - Experimental
Data Citation of the Item Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior (audio book), Kerry Patterson, Joseph Grenny, Ron McMillan
Copy and paste the following RDF/HTML data fragment to cite this resource
<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.mvlc.org/portal/Crucial-accountability--tools-for-resolving/1CcwB3294lY/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.mvlc.org/portal/Crucial-accountability--tools-for-resolving/1CcwB3294lY/">Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior (audio book), Kerry Patterson, Joseph Grenny, Ron McMillan</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.mvlc.org/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.mvlc.org/">Merrimack Valley Library Consortium</a></span></span></span></span></div>
