The Resource Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior (audio book), Kerry Patterson, Joseph Grenny, Ron McMillan

Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior (audio book), Kerry Patterson, Joseph Grenny, Ron McMillan

Label
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior (audio book)
Title
Crucial accountability
Title remainder
tools for resolving violated expectations, broken commitments, and bad behavior (audio book)
Statement of responsibility
Kerry Patterson, Joseph Grenny, Ron McMillan
Title variation
Tools for resolving violated expectations, broken commitments, and bad behavior
Creator
Contributor
Author
Subject
Language
eng
Summary
"Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems. Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces. Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces.Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently."--Resource description page
Related
Cataloging source
UMI
Characteristic
videorecording
http://library.link/vocab/creatorDate
1946-
http://library.link/vocab/creatorName
Patterson, Kerry
LC call number
HM1121
http://library.link/vocab/relatedWorkOrContributorName
  • Grenny, Joseph
  • McMillan, Ron
Runtime
375
http://library.link/vocab/subjectName
  • Interpersonal confrontation
  • Interpersonal communication
  • Interpersonal relations
  • Communication in management
  • Communication in organizations
Technique
live action
Label
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior (audio book), Kerry Patterson, Joseph Grenny, Ron McMillan
Link
http://databases.mvlc.org/connect/safari?uiCode=&xmlId=9780071837224
Instantiates
Publication
Note
  • First edition published under title: Crucial confrontations. McGraw-Hill, 2005
  • Title from resource description page (Safari, viewed May 10, 2018)
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
  • tdi
Content type MARC source
rdacontent
Control code
on1035422858
Dimensions
unknown
Edition
Second edition.
Extent
(1 streaming video file (6 hr., 14 min., 49 sec.))
Form of item
online
Media category
  • computer
  • video
Media MARC source
  • rdamedia
  • rdamedia
Media type code
  • c
  • v
Medium for sound
other
Other physical details
digital, sound, color
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
Stock number
CL0500000963
Video recording format
other
Label
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior (audio book), Kerry Patterson, Joseph Grenny, Ron McMillan
Link
http://databases.mvlc.org/connect/safari?uiCode=&xmlId=9780071837224
Publication
Note
  • First edition published under title: Crucial confrontations. McGraw-Hill, 2005
  • Title from resource description page (Safari, viewed May 10, 2018)
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
  • tdi
Content type MARC source
rdacontent
Control code
on1035422858
Dimensions
unknown
Edition
Second edition.
Extent
(1 streaming video file (6 hr., 14 min., 49 sec.))
Form of item
online
Media category
  • computer
  • video
Media MARC source
  • rdamedia
  • rdamedia
Media type code
  • c
  • v
Medium for sound
other
Other physical details
digital, sound, color
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
Stock number
CL0500000963
Video recording format
other

Library Locations

    • Merrimack Valley Library ConsortiumBorrow it
      4 High Street, Suite 175, North Andover, MA, 01845, US
      42.7009413 -71.1255084
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