The Resource Award-Winning Customer Service: : 101 Ways to Guarantee Great Performance, Evenson, Renee

Award-Winning Customer Service: : 101 Ways to Guarantee Great Performance, Evenson, Renee

Label
Award-Winning Customer Service: : 101 Ways to Guarantee Great Performance
Title
Award-Winning Customer Service:
Title remainder
101 Ways to Guarantee Great Performance
Statement of responsibility
Evenson, Renee
Creator
Contributor
Author
Subject
Genre
Language
  • eng
  • eng
Summary
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued
http://library.link/vocab/creatorName
Evenson, Renee
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
O'Reilly Media Company
Label
Award-Winning Customer Service: : 101 Ways to Guarantee Great Performance, Evenson, Renee
Link
https://databases.mvlc.org/connect/oreilly?ID=9780814474549
Instantiates
Publication
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Dimensions
unknown
Edition
1st edition
Extent
1 online resource (256 pages)
Form of item
online
Issuing body
Made available through: O'Reilly Media Company.
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
(CaSebORM)9780814474549
System details
Mode of access: World Wide Web
Label
Award-Winning Customer Service: : 101 Ways to Guarantee Great Performance, Evenson, Renee
Link
https://databases.mvlc.org/connect/oreilly?ID=9780814474549
Publication
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Dimensions
unknown
Edition
1st edition
Extent
1 online resource (256 pages)
Form of item
online
Issuing body
Made available through: O'Reilly Media Company.
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
(CaSebORM)9780814474549
System details
Mode of access: World Wide Web

Library Locations

    • Merrimack Valley Library ConsortiumBorrow it
      4 High Street, Suite 175, North Andover, MA, 01845, US
      42.7009413 -71.1255084
Processing Feedback ...