Coverart for item
The Resource A complete and balanced service scorecard : creating value through sustained performance improvement, Rajesh K. Tyagi, Praveen Gupta

A complete and balanced service scorecard : creating value through sustained performance improvement, Rajesh K. Tyagi, Praveen Gupta

Label
A complete and balanced service scorecard : creating value through sustained performance improvement
Title
A complete and balanced service scorecard
Title remainder
creating value through sustained performance improvement
Statement of responsibility
Rajesh K. Tyagi, Praveen Gupta
Creator
Contributor
Author
Subject
Language
eng
Member of
Cataloging source
UMI
http://library.link/vocab/creatorName
Tyagi, Rajesh K
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1957-
http://library.link/vocab/relatedWorkOrContributorName
Gupta, Praveen
http://library.link/vocab/subjectName
  • Service industries
  • Performance
  • Customer services
  • Total quality management
Label
A complete and balanced service scorecard : creating value through sustained performance improvement, Rajesh K. Tyagi, Praveen Gupta
Link
http://databases.mvlc.org/connect/safari?uiCode=&xmlId=9780131359437
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 275-282) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Performance management and scorecard -- Performance challenges in the service sector -- Six sigma for services -- Performance management for services -- Understanding the service scorecard -- Designing a service scorecard -- Leadership and acceleration -- Collaboration -- Innovation and execution -- Retention and growth -- Implementation of the service scorecard -- Integration of service scorecard and improvement initiatives -- Service scorecard validation -- Best practices
Control code
ocm233559973
Dimensions
unknown
Extent
online resource (1 volume)
Form of item
electronic
Isbn
9780131359437
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Reproduction note
Electronic reproduction.
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000023
System control number
(OCoLC)233559973
Label
A complete and balanced service scorecard : creating value through sustained performance improvement, Rajesh K. Tyagi, Praveen Gupta
Link
http://databases.mvlc.org/connect/safari?uiCode=&xmlId=9780131359437
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 275-282) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Performance management and scorecard -- Performance challenges in the service sector -- Six sigma for services -- Performance management for services -- Understanding the service scorecard -- Designing a service scorecard -- Leadership and acceleration -- Collaboration -- Innovation and execution -- Retention and growth -- Implementation of the service scorecard -- Integration of service scorecard and improvement initiatives -- Service scorecard validation -- Best practices
Control code
ocm233559973
Dimensions
unknown
Extent
online resource (1 volume)
Form of item
electronic
Isbn
9780131359437
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Reproduction note
Electronic reproduction.
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000023
System control number
(OCoLC)233559973

Library Locations

    • Merrimack Valley Library ConsortiumBorrow it
      4 High Street, Suite 175, North Andover, MA, 01845, US
      42.7009413 -71.1255084
Processing Feedback ...